Operational Solutions

We offer an array of services, which aim to add value to all of your departments’ operations and to maximize your performance.

F&B: Concept development for new projects or for altering an existing outlet. We consider your target market, aspired philosophy, pricing, cost factors, competition, branding of an outlet etc. Developing service standards in F&B operations (work-shop) create SOP’s (Standard Operating Procedures) for all departments and each line of service and production. We pride ourselves for achieving instant success after completing our assignment. Developing effective control methods for all outlets and departments. Valuation of staff and management.

Rooms Division: Developing SOPs for all departments and train the teams to achieve excellence of service. Monitor the departmental procedures and reorganize the departments to increase guest satisfaction and better financial results. Develop strategies and policies to increase revenue by the application of up-selling and proper selling techniques. Valuation of staff and management.

• General product improvement: Possibly linked with a Mystery Guest check – our advice focuses on the enhancement of your departments’ operation. This includes a financial assessment (including cost-of-sale review), competitive comparison, and market driven promotional activities.

POMEC (Property-Operations-Maintenance-Energy-Construction): Developing operational standards for the maintenance department  operations and propose energy saving tips. Implement new methods and systems to increase environmental awareness and apply environmental friendly policies.